Isbn: 9781604270495 - the itsm process design guide: developing, reengineering, and improving it service management (21 risultati)

Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

paperback. Condizione: Good.

Soft cover. Condizione: Good. Gently read paperback, with clean text, light crease to the cover--good condition. Ready to ship.

Condizione: new.

Condizione: New.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

Paperback. Condizione: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. …

Paperback. Condizione: new. New Copy. Customer Service Guaranteed.

Paperback. Condizione: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. …

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: Brand New. 248 pages. 8.90x5.90x0.80 inches. In Stock.

Condizione: New. A guide that closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. It is a reference source for the Certified Process Design Engineer qualification and has been endorsed by The APM Group as a complimentary qualification for the ITIL Qualification Scheme. Num Pages: 256 pages, black & white illustrations, black & white line drawings, black & white tables, figures, BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 354. . 2010. Illustrated. paperback. . . . .…

Condizione: New.

Condizione: New. pp. 256.

Condizione: New. pp. 256 Index.

Condizione: New. A guide that closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. It is a reference source for the Certified Process Design Engineer qualification and has been endorsed by The APM Group as a complimentary qualification for the ITIL Qualification Scheme. Num Pages: 256 pages, black & white illustrations, black & white line drawings, black & white tables, figures, BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 354. . 2010. Illustrated. paperback. . . . . Books ship from the US and Ireland.…

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. …

Condizione: New. In English.

Paperback. Condizione: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. …

Condizione: New. Brand New.