9781944659240 - designing customer service processes: 6 di wirtz, jochen (17 risultati)
Lingua: Inglese
Editore: WS PROFESSIONAL, 2017
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Paperback. Condizione: New. From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how…service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
Lingua: Inglese
Editore: WS PROFESSIONAL, 2017
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Editore: WS PROFESSIONAL, 2017
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Paperback. Condizione: new. Paperback. From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will d…iscuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Lingua: Inglese
Editore: World Scientific Publishing Co Inc (USA), 2017
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Lingua: Inglese
Editore: World Scientific Pub Co Inc, 2017
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Lingua: Inglese
Editore: WS PROFESSIONAL, 2017
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Lingua: Inglese
Editore: World Scientific Publishing Co Inc (USA), 2017
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Lingua: Inglese
Editore: World Scientific Publishing Co Inc (USA), River Edge, 2017
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Paperback. Condizione: new. Paperback. From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will d…iscuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
Lingua: Inglese
Editore: World Scientific Publishing Co Inc (USA), US, 2017
- Brossura
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Paperback. Condizione: New. From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how…service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
Lingua: Inglese
Editore: World Scientific Publishing Co Inc (USA), 2017
- Brossura
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Lingua: Inglese
Editore: WS PROFESSIONAL, 2017
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Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Klappentextrnrn nFrom a customer s perspective, services are experiences. From the organization s perspective, services are processes that have to be designed and managed to create the desire…d customer experience. This makes processes the archit.
Altre immaginiLingua: Inglese
Editore: WS PROFESSIONAL, 2017
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Taschenbuch. Condizione: Neu. DESIGNING CUSTOMER SERVICE PROCESSES | Wirtz Jochen | Taschenbuch | Kartoniert / Broschiert | Englisch | 2017 | WS PROFESSIONAL | EAN 9781944659240 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
