Isbn: 9783119143448 - unmapping customer journeys: a framework for adaptive cx (18 risultati)

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Paperback or Softback. Condizione: New. Unmapping Customer Journeys: A Framework for Adaptive CX. Book.

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perfect. Condizione: Brand New. 310 pages. 6.69x2.00x9.45 inches. In Stock.

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Condizione: As New. Unread book in perfect condition.

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Condizione: New. 2026. perfect. . . . . .

Condizione: New. 2026. perfect. . . . . . Books ship from the US and Ireland.

Taschenbuch. Condizione: Neu. Neuware - Traditional customer journey maps miss the truth of human experience - the emotions, influences, and sudden shifts that shape how people engage with brands. CX is not about controlling the journey. It's about learning to travel with your customers through every twist, loop, and leap. Unmapping Customer Journeys introduces the 4L Framework, a revolutionary approach to understanding how customers actually move through experiences shaped by emotions, AI, neuroscience, and offstage triggers. This practical guide reveals four critical dimensions: Layers (emotional and contextual depths), Lanes (parallel paths of influence), Loops (cyclical validation behaviors), and Liminals (threshold moments of transformation). Through vivid metaphors, templates, exercises, and case studies spanning banking to SaaS, the book teaches you to map choremotion (the rhythm of feelings and actions), detect driftprints (invisible behavioral imprints), and integrate AI for adaptive, empathy-driven designs. It explores the neural drivers of choice, how AI compresses decision-making, and the complete framework for moving your organization from linear to multidimensional customer understanding. Unmapping Customer Journeys equips organizations to build human-centered journeys that grow with changing behaviors by empowering CX leaders to design adaptive systems that thrive on empathy and the depth of human complexity.…

Taschenbuch. Condizione: Neu. Unmapping Customer Journeys | A Framework for Adaptive CX | Chris Hood | Taschenbuch | Großformatiges Paperback. Klappenbroschur | XIX | Englisch | 2026 | De Gruyter | EAN 9783119143448 | Verantwortliche Person für die EU: Walter de Gruyter GmbH, De Gruyter GmbH, Genthiner Str. 13, 10785 Berlin, productsafety[at]degruyterbrill[dot]com | Anbieter: preigu. …

Paperback. Condizione: new. Paperback. Traditional customer journey maps miss the truth of human experience the emotions, influences, and sudden shifts that shape how people engage with brands. CX is not about controlling the journey. Its about learning to travel with your customers through every twist, loop, and leap. Unmapping Customer Journeys introduces the 4L Framework, a revolutionary approach to understanding how customers actually move through experiences shaped by emotions, AI, neuroscience, and offstage triggers. This practical guide reveals four critical dimensions: Layers (emotional and contextual depths), Lanes (parallel paths of influence), Loops (cyclical validation behaviors), and Liminals (threshold moments of transformation). Through vivid metaphors, templates, exercises, and case studies spanning banking to SaaS, the book teaches you to map choremotion (the rhythm of feelings and actions), detect driftprints (invisible behavioral imprints), and integrate AI for adaptive, empathy-driven designs. It explores the neural drivers of choice, how AI compresses decision-making, and the complete framework for moving your organization from linear to multidimensional customer understanding. Unmapping Customer Journeys equips organizations to build human-centered journeys that grow with changing behaviors by empowering CX leaders to design adaptive systems that thrive on empathy and the depth of human complexity. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condizione: Sehr gut. Zustand: Sehr gut | Seiten: 286 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Paperback. Condizione: new. Paperback. Traditional customer journey maps miss the truth of human experience the emotions, influences, and sudden shifts that shape how people engage with brands. CX is not about controlling the journey. Its about learning to travel with your customers through every twist, loop, and leap. Unmapping Customer Journeys introduces the 4L Framework, a revolutionary approach to understanding how customers actually move through experiences shaped by emotions, AI, neuroscience, and offstage triggers. This practical guide reveals four critical dimensions: Layers (emotional and contextual depths), Lanes (parallel paths of influence), Loops (cyclical validation behaviors), and Liminals (threshold moments of transformation). Through vivid metaphors, templates, exercises, and case studies spanning banking to SaaS, the book teaches you to map choremotion (the rhythm of feelings and actions), detect driftprints (invisible behavioral imprints), and integrate AI for adaptive, empathy-driven designs. It explores the neural drivers of choice, how AI compresses decision-making, and the complete framework for moving your organization from linear to multidimensional customer understanding. Unmapping Customer Journeys equips organizations to build human-centered journeys that grow with changing behaviors by empowering CX leaders to design adaptive systems that thrive on empathy and the depth of human complexity. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Paperback. Condizione: new. Paperback. Traditional customer journey maps miss the truth of human experience the emotions, influences, and sudden shifts that shape how people engage with brands. CX is not about controlling the journey. Its about learning to travel with your customers through every twist, loop, and leap. Unmapping Customer Journeys introduces the 4L Framework, a revolutionary approach to understanding how customers actually move through experiences shaped by emotions, AI, neuroscience, and offstage triggers. This practical guide reveals four critical dimensions: Layers (emotional and contextual depths), Lanes (parallel paths of influence), Loops (cyclical validation behaviors), and Liminals (threshold moments of transformation). Through vivid metaphors, templates, exercises, and case studies spanning banking to SaaS, the book teaches you to map choremotion (the rhythm of feelings and actions), detect driftprints (invisible behavioral imprints), and integrate AI for adaptive, empathy-driven designs. It explores the neural drivers of choice, how AI compresses decision-making, and the complete framework for moving your organization from linear to multidimensional customer understanding. Unmapping Customer Journeys equips organizations to build human-centered journeys that grow with changing behaviors by empowering CX leaders to design adaptive systems that thrive on empathy and the depth of human complexity. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…