9783642449697 - Transforming Field and Service Operations: Methodologies for Successful Technology-driven Business Transformation (11 risultati)

Hardcover. Condizione: Very Good. Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

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Buch. Condizione: Neu. Neuware -The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised.Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A ¿The Case for Transforming Service and Field Operations¿ explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various ¿Methods, Models and Enabling Technologies for Transforming Service and Field Operations¿. In Section C, a number of ¿Case Studies¿ illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers ¿Challenges, Outcomes and Future Directions¿.Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agentsand scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg 300 pp. Englisch.

Buch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised.Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A 'The Case for Transforming Service and Field Operations' explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various 'Methods, Models and Enabling Technologies for Transforming Service and Field Operations'. In Section C, a number of 'Case Studies' illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers 'Challenges, Outcomes and Future Directions'.Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agentsand scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.

Condizione: new. Questo è un articolo print on demand.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised.Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A 'The Case for Transforming Service and Field Operations' explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various 'Methods, Models and Enabling Technologies for Transforming Service and Field Operations'. In Section C, a number of 'Case Studies' illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers 'Challenges, Outcomes and Future Directions'.Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular. 300 pp. Englisch.

Condizione: New. Print on Demand pp. 300.

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Based on many years of experience and best practices from different industries and utilising different perspectives on realising changePresents contributions by computer scientists and business and management expertsEncompasses technical, p.

Buch. Condizione: Neu. Transforming Field and Service Operations | Methodologies for Successful Technology-Driven Business Transformation | Gilbert Owusu (u. a.) | Buch | xix | Englisch | 2014 | Springer-Verlag GmbH | EAN 9783642449697 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu Print on Demand.