9783843355209 - e-Governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries di Naz, Rafia; Singh, Gurmeet; Raghuvar Dutt, Pathak (6 risultati)

Taschenbuch. Condizione: Neu. e-Governance, Service Delivery and Customer Satisfaction | Lessons for Developing Countries | Rafia Naz (u. a.) | Taschenbuch | 428 S. | Englisch | 2010 | LAP LAMBERT Academic Publishing | EAN 9783843355209 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu.

Taschenbuch. Condizione: Neu. Neuware -Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen''s satisfaction level.Books on Demand GmbH, Überseering 33, 22297 Hamburg 428 pp. Englisch.

Paperback. Condizione: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level. 428 pp. Englisch.

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Naz RafiaRAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacifi.

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level.