9784478103777 - 対面・電話・メールまで クレーム対応「完全撃退」マニュアル 100業種・5000件を解決したプロが明かす23の技術 (1 risultati)

This essential guide from Diamond Inc. offers 23 expert techniques for effectively managing and resolving customer complaints across various channels, including in-person, phone, and email interactions. Drawing from experience solving 5000 cases across 100 industries, this manual provides practical, actionable strategies for any…