Isbn: 9787115179425 - communication corporate customer service manager(chinese edition) (1 risultati)

paperback. Condizione: New. Language:Chinese.Paperback. Publisher: Posts Telecom Press Pub. Date :2008-06 -01. This book systematically describes the communication concept of enterprise customer service management. content and methods. The book is divided into 10 chapters. the first three chapters make the basic concept of customer service. communication. customer characteristics. and leads to communication from the concept of enterprise management and customer service elements; Chapter 4 to Chapter 6. a detailed analys.…