Isbn: 9787121476518 - 官方旗舰店 客户服务与管理 项目教程 第4版 走近客户服务分析目标客户 沟通客户需求处理客户投诉 培育忠诚客户管理客户关系宇丛轩图书 (1 risultati)

paperback. Condizione: New. Paperback.Pub Date:2024-04-01 Pages:222 Language:Chinese Publisher:Electronic Industry Press This book is a theoretical and practical textbook that systematically sorts out the customer service method system and improvement path. Based on the absorption of similar textbooks and related practical results at home and abroad. combined with the new demands of the booming service market in my country and the rapid changes in online customer service. this book expounds on the basic theories and ope.…