ISBN: 9787301239117 - 正版客户关系管理理论与实务北京大学出版社 (1 risultati)

paperback. Condizione: New. Paperback. Pub Date :2014-06-01 Pages: 264 Publisher: University Press of customer relationship management theory and practice. according to the latest syllabus preparation. follow courseware reform trends. and strive to achieve theory with practice. focusing on practical. easy to understand introduction to related content. The book has ten chapters. the main contents include the basic principles of customer relationship management. customer analysis. customer relations. customer relationship.…