Isbn: 9787521830378 - 服务质量特性萃取与感知质量测量研究 (1 risultati)

paperback. Condizione: New. Paperback. Pub Date: 2022-05-01 Pages: 424 Language: Chinese Publisher: Economic Science Press Starting from a service contact framework covering 72 units. combined with in-depth interview technology to construct a B2C service quality evaluation scale. and using a combination of scale expansion method and path coefficient method to determine the weight of the evaluation index system. Using the built B2C service quality evaluation model to carry out empirical research on commercial banking and.…