Isbn: 9789087530440 - service management process maps: your route to service excellence (5 risultati)

Paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Condizione: good. Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine, cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend, curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere, and any CD or DVD expected with the book is included. Book is not a former library copy.…

Paperback. Condizione: New. Compiled by a team of CA practitioners including Nancy Hinich, John Kampman, Robert Sterbens, Peter Waterhouse, and Gary West, this volume offers visual workflow diagrams covering the core disciplines of IT service management. The maps illustrate processes aligned with ITIL frameworks, addressing areas such as incident handling, change control, configuration management, and service level agreements. Issued by Van Haren Publishing as part of its IT management series, the work serves as a reference for practitioners implementing or refining service management practices within their organizations.…

Condizione: Very Good. Very Good Condition. Has some wear. Five star seller - Buy with confidence.