EUR 5,69
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Da: California Books, Miami, FL, U.S.A.
EUR 17,59
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Aggiungi al carrelloCondizione: New.
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
EUR 29,32
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Aggiungi al carrelloCondizione: New. Num Pages: 175 pages, Illustrations. BIC Classification: KJMV5. Category: (G) General (US: Trade). Dimension: 229 x 154 x 8. Weight in Grams: 228. . 2012. Paperback. . . . .
EUR 29,36
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Aggiungi al carrelloPaperback. Condizione: New. Fourth Edition. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities-that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important-and sometimes surprising-impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
EUR 31,41
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Aggiungi al carrelloCondizione: New. Num Pages: 175 pages, Illustrations. BIC Classification: KJMV5. Category: (G) General (US: Trade). Dimension: 229 x 154 x 8. Weight in Grams: 228. . 2012. Paperback. . . . . Books ship from the US and Ireland.
EUR 31,17
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Aggiungi al carrelloPaperback. Condizione: New. Fourth Edition. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities-that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important-and sometimes surprising-impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
EUR 25,51
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Aggiungi al carrelloCondizione: New.
EUR 25,51
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Aggiungi al carrelloCondizione: New.
Editore: Business Expert Press 11/5/2012, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Lingua: Inglese
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
EUR 21,85
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Aggiungi al carrelloPaperback or Softback. Condizione: New. Designing Service Processes to Unlock Value. Book.
Da: ALLBOOKS1, Direk, SA, Australia
EUR 33,87
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Aggiungi al carrelloBrand new book. Fast ship. Please provide full street address as we are not able to ship to P O box address.
EUR 33,87
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Aggiungi al carrelloBrand new book. Fast ship. Please provide full street address as we are not able to ship to P O box address.
Da: Revaluation Books, Exeter, Regno Unito
EUR 22,17
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Aggiungi al carrelloPaperback. Condizione: Brand New. 2nd edition. 168 pages. 9.00x6.00x0.04 inches. In Stock.
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
EUR 3,32
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Aggiungi al carrelloCondizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
EUR 31,06
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Aggiungi al carrelloPaperback. Condizione: New. Fourth Edition. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities-that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important-and sometimes surprising-impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
EUR 31,83
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Aggiungi al carrelloCondizione: New.
Editore: Business Expert Press 10/14/2016, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Lingua: Inglese
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
EUR 23,30
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Aggiungi al carrelloPaperback or Softback. Condizione: New. Designing Service Processes to Unlock Value, Second Edition. Book.
EUR 27,27
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Aggiungi al carrelloCondizione: New.
Da: Kennys Bookstore, Olney, MD, U.S.A.
EUR 33,34
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Aggiungi al carrelloCondizione: New.
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 24,76
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Aggiungi al carrelloCondizione: New. In.
Editore: Business Expert Press 12/16/2020, 2020
ISBN 10: 1953349269 ISBN 13: 9781953349262
Lingua: Inglese
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
EUR 23,57
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Aggiungi al carrelloPaperback or Softback. Condizione: New. Designing Service Processes to Unlock Value, Third Edition 0.57. Book.
EUR 34,39
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Aggiungi al carrelloPaperback. Condizione: New. Fourth Edition. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities-that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important-and sometimes surprising-impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 26,24
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Da: Best Price, Torrance, CA, U.S.A.
EUR 11,61
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Aggiungi al carrelloCondizione: New. SUPER FAST SHIPPING.
EUR 27,76
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Aggiungi al carrelloCondizione: New. pp. 154.
EUR 12,78
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Da: Revaluation Books, Exeter, Regno Unito
EUR 27,58
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Aggiungi al carrelloPaperback. Condizione: Brand New. 3rd edition. 150 pages. 9.02x5.98x0.39 inches. In Stock.
EUR 8,16
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Aggiungi al carrelloCondizione: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: Reprint ] Publisher: Business Expert Pres Pub Date: 11/4/2016 Binding: paperback Pages: 137 Reprint edition.
EUR 33,23
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Aggiungi al carrelloCondizione: New. pp. 154.
EUR 30,69
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Aggiungi al carrelloCondizione: New.
EUR 24,75
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Aggiungi al carrelloCondizione: New.