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essentials service design innovation di sampson scott (18 risultati)
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishi, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: Jenson Books Inc, Logan, UT, U.S.A.
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Very Good. A clean, cared for item that is unmarked and shows limited shelf wear.
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishi, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: Jenson Books Inc, Logan, UT, U.S.A.
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Good. The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings.
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: Createspace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: Patrico Books, Apollo Beach, FL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: As New. Ships Out Tomorrow!
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Essentials of Service Design and Innovation: 3rd Edition
Editore: CreateSpace Independent Publishi, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Lingua: Inglese
paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Soft Cover. Condizione: Good. The pages are clean and tight. Binding is good. Cover shows light wear and has book store labels on the back. 276 pages.
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Essentials of Service Design and Innovation: 3rd Edition
Editore: CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Lingua: Inglese
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition.
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EUR 17,50
EUR 22,69 per la spedizione da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloSoft cover. Condizione: Very Good. 3rd Edition. SES 2014 large paperback 3rd edition. Has neat name plate to fep Otherwise in VERY GOOD CLEAN TIGHT READING ORDER. Full refund if not satisfied. 24 hour dispatch via Tracked. If not pictured in this listing, a scan of the actual book is available on request.
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Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 32,01
EUR 17,10 per la spedizione da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New.
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Essentials of Service Design and Innovation (Paperback)
Editore: Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Lingua: Inglese
Da: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 35,22
EUR 42,19 per la spedizione da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. Condizione: new. Paperback. This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Essentials of Service Design and Innovation - 4th Edition (Paperback)
Editore: Createspace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 35,22
EUR 42,19 per la spedizione da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. Condizione: new. Paperback. This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. More information about the book at Table of Contents: PART I: SERVICE ANALYSIS BASICS Chapter 1 - The Importance of Service Design Chapter 2 - Understanding Services Chapter 3 - Creating PCN Diagrams Chapter 4 - Identifying the Value Proposition Chapter 5 - Strategic Process Positioning Chapter 6 - Conducting a Service Process Audit PART II: SERVICE DESIGN AND MANAGEMENT Chapter 7 - Managing Across the Regions Chapter 8 - Customization and CRM Systems Chapter 9 - Process Control and Job Design Chapter 10 - Managing the Customer Roles Chapter 11 - Assuring Interactive Quality Chapter 12 - Performance Measurement and Customer Feedback PART III: SERVICE IMPROVEMENT AND INNOVATION Chapter 13 - Improvement through Lean Services Chapter 14 - Servitization and Deservitization Chapter 15 - Systematic Service Innovation Chapter 16 - Building a Service Value Network Chapter 17 - Using PCN Analysis Across the Organization PART IV: CASE STUDIES Chapter 18 - Higher Education case study Chapter 19 - Healthcare case study Chapter 20 - Financial Services case study Chapter 21 - Computer retail case study Chapter 22 - Video Entertainment case study PART V: ADVANCED TOPICS Chapter 23 - Visualizing Concepts from Service Models Chapter 24 - Physical Summary Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Essentials of Service Design and Innovation : Developing high-value service businesses with PCN Analysis
Editore: CreateSpace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 113,84
EUR 17,10 per la spedizione da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Editore: Createspace Independent Publishing Platform, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 32,02
EUR 14,94 per la spedizione da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 235.
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Essentials of Service Design and Innovation: Developing High-value Service Businesses With Pcn Analysis
Editore: Createspace Independent Pub, 2015
ISBN 10: 1506027172 ISBN 13: 9781506027173
Lingua: Inglese
Da: Revaluation Books, Exeter, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 35,10
EUR 14,25 per la spedizione da Regno Unito a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloPaperback. Condizione: Brand New. 4th edition. 300 pages. 10.00x8.00x0.68 inches. This item is printed on demand.
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Essentials of Service Design and Innovation: 3rd Edition
Editore: Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379 ISBN 13: 9781494474379
Lingua: Inglese
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 33,41
EUR 18,88 per la spedizione da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
