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EUR 65,35
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Editore: Taylor & Francis Ltd, London, 2021
ISBN 10: 0367781328 ISBN 13: 9780367781323
Lingua: Inglese
Da: Grand Eagle Retail, Fairfield, OH, U.S.A.
EUR 67,79
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Aggiungi al carrelloPaperback. Condizione: new. Paperback. Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in todays economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.Features: Stresses quantitative models and methods in service systems engineering and managementIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue managementBridges theory and practiceContains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis. This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
EUR 64,22
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Da: California Books, Miami, FL, U.S.A.
EUR 71,96
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Da: Majestic Books, Hounslow, Regno Unito
EUR 68,09
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EUR 66,55
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Aggiungi al carrelloPaperback / softback. Condizione: New. New copy - Usually dispatched within 4 working days. 185.
EUR 63,57
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Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 69,43
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EUR 66,54
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Da: Books Puddle, New York, NY, U.S.A.
EUR 81,12
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Aggiungi al carrelloCondizione: New. 1st edition NO-PA16APR2015-KAP.
Da: Chiron Media, Wallingford, Regno Unito
EUR 70,33
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Da: Biblios, Frankfurt am main, HESSE, Germania
EUR 78,77
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Editore: Taylor & Francis Ltd, London, 2021
ISBN 10: 0367781328 ISBN 13: 9780367781323
Lingua: Inglese
Da: AussieBookSeller, Truganina, VIC, Australia
EUR 59,71
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Aggiungi al carrelloPaperback. Condizione: new. Paperback. Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in todays economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.Features: Stresses quantitative models and methods in service systems engineering and managementIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue managementBridges theory and practiceContains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis. This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
EUR 99,49
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Aggiungi al carrelloPaperback. Condizione: Brand New. 577 pages. 9.00x6.00x1.25 inches. In Stock.
Da: New Book Sale, London, Regno Unito
EUR 58,69
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Aggiungi al carrelloHardcover. Condizione: New. Usually Dispatched within 1-2 Business Days , Buy with confidence , excellent customer service.
EUR 147,75
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Da: Lucky's Textbooks, Dallas, TX, U.S.A.
EUR 146,51
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EUR 151,83
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Da: Chiron Media, Wallingford, Regno Unito
EUR 135,90
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EUR 138,93
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EUR 119,04
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Aggiungi al carrelloCondizione: Hervorragend. Zustand: Hervorragend | Seiten: 578 | Sprache: Englisch | Produktart: Bücher.
EUR 152,43
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EUR 164,55
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EUR 152,86
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Aggiungi al carrelloHardback. Condizione: New. New copy - Usually dispatched within 4 working days. 1150.
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 169,78
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EUR 181,78
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EUR 187,16
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EUR 221,75
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Aggiungi al carrelloHardcover. Condizione: Brand New. 577 pages. 9.50x6.50x1.50 inches. In Stock.
Da: PBShop.store US, Wood Dale, IL, U.S.A.
EUR 81,52
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Aggiungi al carrelloPAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.