Quality Management: Introduction to Total Quality Management for Production, Processing, and Services: United States Edition - Rilegato

Goetsch, David L.; Davis, Stanley B.

Rilegato

ISBN 10: 0131189298 ISBN 13: 9780131189294

Casa editrice: Pearson College Div, 2005

Riassunto

For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement. Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.

Dettagli dell?edizione

• Editore: Pearson College Div
• Data di pubblicazione: 2005
• ISBN 10: 0131189298
• ISBN 13: 9780131189294
• Rilegatura: Copertina rigida
• Lingua: Inglese
• Numero edizione: 5
• Numero di pagine: 814