Quality Management: International Edition - Brossura

Goetsch, David L.; Davis, Stanley

Brossura

ISBN 10: 0131971344 ISBN 13: 9780131971349

Casa editrice: Pearson, 2005

Riassunto

For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.

Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.

Dettagli dell?edizione

• Editore: Pearson
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 0131971344
• ISBN 13: 9780131971349
• Rilegatura: Copertina flessibile
• Numero edizione: 5
• Numero di pagine: 832
• Contatto del produttore: non disponibile
• Persona responsabile: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italia