Articoli correlati a Service Is Front Stage: We Are All in Services... More...

Service Is Front Stage: We Are All in Services... More or Less ! - Rilegato

Teboul, James

 
9780230006607: Service Is Front Stage: We Are All in Services... More or Less !

Sinossi

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull'autore

JAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial & service organizations. He is a member of the editorial board of the International Journal of Service Industry Management and a leading business author and expert.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.