Sinossi
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.
What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence.
Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sugli autori
Raul Pupo is an entrepreneur, author, speaker, and consultant in the information technology industry.
Raul Pupo is an entrepreneur, author, speaker, and consultant in the information technology industry.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
Editore:
Praeger (edition 1), 2010
ISBN 10: 0313386021
ISBN 13: 9780313386022
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Hardcover. Condizione: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Codice articolo 0313386021-8-1-29
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America's Service Meltdown : Restoring Service Excellence in the Age of the Customer
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Bloomsbury Publishing USA, 2010
ISBN 10: 0313386021
ISBN 13: 9780313386022
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Da: Better World Books: West, Reno, NV, U.S.A.
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Condizione: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 3992572-75
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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America's Service Meltdown
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America's Service Meltdown
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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Condizione: New. In. Codice articolo ria9780313386022_new
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
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Condizione: New. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. Num Pages: 167 pages, black & white illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 235 x 156 x 23. Weight in Grams: 454. . 2010. 1st Edition. hardcover. . . . . Codice articolo V9780313386022
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America's Service Meltdown (Hardcover)
Editore:
Bloomsbury Publishing Plc, Westport, 2010
ISBN 10: 0313386021
ISBN 13: 9780313386022
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Hardcover. Condizione: new. Hardcover. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780313386022
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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Hardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Codice articolo C9780313386022
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