Spc Simplified for Services: Practical Tools For Continuous Quality Improvement - Brossura

Amsden, Davida

Brossura

ISBN 10: 0412447401 ISBN 13: 9780412447402

Casa editrice: Springer, 1991

Riassunto

Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.

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Recensione

...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

Contenuti

Module 1 Basic Principles.- Module 2 Basic Problem-Solving Tools.- Module 3 Quality Improvement Tools.- Module 4 Frequency Histograms and Checksheets.- Module 5 Variables Control Charts.- Module 6 Attributes Control Charts.- Module 7 Sampling Plans.- Module 8 Systems Capability.- Module 9 Putting It All Together.- Solutions to Practice Problems.- Glossary of Terms.- Recommended Readings and Resources.- Appendix: Factors and Formulas.

Dettagli dell'edizione

• Editore: Springer
• Data di pubblicazione: 1991
• Lingua: Inglese
• ISBN 10: 0412447401
• ISBN 13: 9780412447402
• Rilegatura: Copertina flessibile
• Numero di pagine: 320
• Contatto del produttore: non disponibile
• Persona responsabile: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Germania