ISBN: 9780412447402 - spc simplified for services: practical tools for continuous quality improvement (17 risultati)

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Paperback. Condizione: New. Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included. Softcover reprint of the original 1st ed. 1991. …

Condizione: New. This text describes the basic tools and techniques of statistical process control to be used in service industries. The authors cover the use of histograms, Pareto analysis, control charts and sampling plans and how they can be applied to a service quality programme. Num Pages: 320 pages, 23 black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 254 x 203 x 17. Weight in Grams: 696. . 1991. Softcover reprint of the original 1st ed. 1991. Paperback. . . . .…

Condizione: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Condizione: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Condizione: New. pp. 320.

Paperback. Condizione: Brand New. reprint edition. 300 pages. 10.05x8.00x0.71 inches. In Stock.

Condizione: New. This text describes the basic tools and techniques of statistical process control to be used in service industries. The authors cover the use of histograms, Pareto analysis, control charts and sampling plans and how they can be applied to a service quality programme. Num Pages: 320 pages, 23 black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 254 x 203 x 17. Weight in Grams: 696. . 1991. Softcover reprint of the original 1st ed. 1991. Paperback. . . . . Books ship from the US and Ireland.…

Condizione: New.

Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.…

Paperback. Condizione: New. In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Softcover reprint of the original 1st ed. 1991.…

PF. Condizione: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condizione: New. Print on Demand pp. 320 39:B&W 8 x 10 in or 254 x 203mm Perfect Bound on White w/Gloss Lam.

Condizione: New. PRINT ON DEMAND pp. 320.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation. 320 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 320 pp. Englisch.…