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Spc Simplified for Services: Practical Tools For Continuous Quality Improvement - Brossura

Amsden, Davida; Butler, Howard; Amsden, Robert

 
9780412447402: Spc Simplified for Services: Practical Tools For Continuous Quality Improvement
Brossura
ISBN 10: 0412447401 ISBN 13: 9780412447402
Casa editrice: Springer, 1991

Sinossi

In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Dalla quarta di copertina

In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Springer
Data di pubblicazione
1991
Lingua
Inglese
ISBN 10 
0412447401
ISBN 13 
9780412447402
Rilegatura
Copertina flessibile
Numero di pagine
300
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