Brossura

ISBN 10: 0465067107 ISBN 13: 9780465067107

Casa editrice: Basic Books, 2002

The Design of Everyday Things First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them. Full description

Review:

"Norman... makes a strong case for the needlessness of badlyconceived and badly designed everyday objects... [T]his book mayherald the beginning of a change in user habits and expectations, achange that manufacturers would be obliged to respond to. Buttonpushers of the world, unite." Los Angeles Times --Los Angeles Times

From the Publisher:

This is the only updated edition, and the only one to include Don Norman's brand new introduction.