Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business - Brossura

Kowalkowski, Christian; Ulaga, Wolfgang

 
9780692819104: Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business
Brossura
ISBN 10: 069281910X ISBN 13: 9780692819104
Casa editrice: Service Strategy Press, 2017

Sinossi

In today’s competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers.

Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors’ proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to

· determine if your company is “fit-for-service,”

· make the most of your existing services,

· innovate and create value-added services and customer solutions beyond your products,

· embed a true service-centric culture in your organization,

· drive change and align your service strategy with corporate goals,

· transform your product-centric sales force into a service-savvy sales organization,

· design an organizational structure that promotes service growth, and

· align your interests with distributors and partners.

Kowalkowski and Ulaga’s twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

Christian Kowalkowski is Associate Professor of Industrial Marketing at Sweden’s Linköping University and Assistant Professor of Marketing at Finland’s Hanken School of Economics.

Wolfgang Ulaga is the AT&T Professor of Services Leadership and Co-Executive Director of the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Service Strategy Press
Data di pubblicazione
2017
Lingua
Inglese
ISBN 10 
069281910X
ISBN 13 
9780692819104
Rilegatura
Copertina flessibile
Numero di pagine
324
Contatto del produttore
Manufactured by Amazon on behalf of the author
https://www.amazon.it/hz/contact-us

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