The Veterinary Receptionist: Essential Skills for Client Care - Brossura

Corsan, John

 
9780702029288: The Veterinary Receptionist: Essential Skills for Client Care
Brossura
ISBN 10: 0702029289 ISBN 13: 9780702029288
Casa editrice: Butterworth-Heinemann, 2008

Sinossi

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Recensione

Given the practice reception team are the first and last people our clients interact with, it's amazing that, often, precious few resources are spent on their training. So I was delighted to find a book aimed directly at this group of unsung heroes. Throughout, the emphasis is maintained on delivering outstanding client service. I would advise anyone with an interest in the development/survival of their business to include this book in their library. In fact, make it compulsory reading for all client-facing staff and managers.

Veterinary Record, February 2009

Contenuti

1 Client service defined

2 Make your first impressions count

3 Focus on your client

4 Making the client feel special

5 Telephone skills

6 Professional under pressure

7 Profit from complaints

8 Client service solutions

9 Fundamentals of first aid

10 Labelling and dispensing

Appendix: Action Plan

Index

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Butterworth-Heinemann
Data di pubblicazione
2008
Lingua
Inglese
ISBN 10 
0702029289
ISBN 13 
9780702029288
Rilegatura
Copertina flessibile
Numero edizione
2
Numero di pagine
172
Contatto del produttore
non disponibile
Persona responsabile
non disponibile

Altre edizioni note dello stesso titolo

9780750642255: The Veterinary Receptionist: Essential Skills for Client Care

Edizione in evidenza

ISBN 10:  0750642254 ISBN 13:  9780750642255
Casa editrice: Butterworth-Heinemann Medical, 1999
Brossura