Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Destinazione, tempi e costiDa: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Hardback. Condizione: Fine. Codice articolo GOR014323523
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Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Hardback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR002799812
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Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condizione: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.09. Codice articolo G0749910194I4N01
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Da: AwesomeBooks, Wallingford, Regno Unito
Hardcover. Condizione: Very Good. Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780749910198
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Da: Bahamut Media, Reading, Regno Unito
Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780749910198
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Da: Better World Books Ltd, Dunfermline, Regno Unito
Condizione: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 39144703-20
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Da: Sarah Zaluckyj, KINGTON, Regno Unito
Hard Back/Hard Cover. Condizione: Fine. Condizione sovraccoperta: Dustjacket Near Fine. Reprint. 185 pages. Light wear to top edge & corners of dustjacket. Dustjacket, binding & contents very clean indeed. Codice articolo 028100
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Da: madelyns books, Suffolk, Regno Unito
Condizione: Used: Like New. like new condition. . sent next working day from the u/k 1st class 0.0. Codice articolo 1124GOVO48M
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Da: Mercado de Libros usados de Benimaclet, Valencia, V, Spagna
Tapa dura. Condizione: Muy bien. Codice articolo 2GG 700 191
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Da: Book Express (NZ), Shannon, Nuova Zelanda
Hardcover. Condizione: Good. 192 pages. dj chipped & worn, ex-library book, Many in the course of their jobs have to deal with irate, rude, impatient, em otional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the t. Codice articolo 5065w
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