Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Spese di spedizione:
EUR 5,95
Da: Regno Unito a: U.S.A.
Spese di spedizione:
GRATIS
In U.S.A.
Da: AwesomeBooks, Wallingford, Regno Unito
Paperback. Condizione: Very Good. Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780749910914
Quantità: 3 disponibili
Da: Goldstone Books, Llandybie, Regno Unito
Paperback. Condizione: Very Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Codice articolo mon0007043715
Quantità: 1 disponibili
Da: Reuseabook, Gloucester, GLOS, Regno Unito
Paperback. Condizione: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Codice articolo CHL1026396
Quantità: 1 disponibili
Da: Bahamut Media, Reading, Regno Unito
Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780749910914
Quantità: 3 disponibili
Da: GF Books, Inc., Hawthorne, CA, U.S.A.
Condizione: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.97. Codice articolo 0749910917-2-3
Quantità: 1 disponibili
Da: medimops, Berlin, Germania
Condizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Codice articolo M00749910917-G
Quantità: 1 disponibili
Da: Spooner & Co, MINEHEAD, Regno Unito
Reprinted. Paperback (sewn sections) Medium 8vo. Pp. vi, 180. (appendix, ii), (advertisements, iv). Fine (as new). Codice articolo 000524
Quantità: 1 disponibili
Da: Aardvark Rare Books, Bucknell, SHROP, Regno Unito
paperback. Condizione: Very Good. **PAPERBACK** No stamps or inscriptions; clean condition. Codice articolo mon0000346927
Quantità: 1 disponibili
Da: Jenhams Books, Dundee, Regno Unito
Paperback. Condizione: Very Good. Very Good or better condition, Near Fine. This book is in stock now, in our UK premises. Photos of our books are available on request (dustjacket and cover illustrations vary, and unless the image accompanying the listing is marked 'Bookseller Image', it is an Abebooks Stock Image, NOT our own). Overseas buyers please also note that shipping rates apply to packets of 750g and under, and should the packed weight of an item exceed this we reserve the right to ship via 'Economy', or request extra postage prior to fulfilling the order, or cancel. Codice articolo mon0000115561
Quantità: 1 disponibili
Da: The Book Spot, Sioux Falls, SD, U.S.A.
Paperback. Condizione: New. Codice articolo Abebooks110178
Quantità: 1 disponibili