If a company is to grow and prosper in today's world economy, the quality of its products and services must continually be improving. This book aims to demonstrate how to focus on your customer's requirements and put together a programme which will develop your customer service and improve quality and organizational effectiveness. An outline of the necessary steps for improvement is provided, together with examples of what other companies are doing and a discussion of the pitfalls to be avoided.
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Destinazione, tempi e costiDa: madelyns books, Suffolk, Regno Unito
Hardcover. Condizione: Used: Very Good. Dust Jacket Included. 1st Edition. 1991 1st edition in good clean condition with dust jacket [ slight mark and wear]. Sent next working day from the u.k 0.0. Codice articolo 0724A908683
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Hardcover. Condizione: Good. Light wear to boards. Content is clean and bright. Good DJ. Name crossed out on endpaper. Codice articolo 9999-99988517221
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Hardcover. Condizione: Fine. Dust Jacket Included. Clean black boards, with gilt titles to spine and an unclipped DW. A tight, bright and clean copy with no inscriptions and no annotations. 292pp. (16.5x24cm). Please contact us for any more information. Codice articolo 5250
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