Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! - Brossura

Doane, Darryl S.; Sloat, Rose D.

 
9780874256147: Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen!
Brossura
ISBN 10: 0874256143 ISBN 13: 9780874256147
Casa editrice: H R D Press, 2015

Sinossi

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
H R D Press
Data di pubblicazione
2015
Lingua
Inglese
ISBN 10 
0874256143
ISBN 13 
9780874256147
Rilegatura
Copertina flessibile
Numero di pagine
126
Contatto del produttore
Manufactured by Amazon on behalf of the author
https://www.amazon.it/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Lussemburgo