Articoli correlati a Service Management in Computing and Telecommunications

Service Management in Computing and Telecommunications - Rilegato

Hallows, Richard

 
9780890066768: Service Management in Computing and Telecommunications
Rilegato
ISBN 10: 0890066760 ISBN 13: 9780890066768
Casa editrice: Artech House on Demand, 1995

Sinossi

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

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Editore
Artech House on Demand
Data di pubblicazione
1995
Lingua
Inglese
ISBN 10 
0890066760
ISBN 13 
9780890066768
Rilegatura
Copertina rigida
Numero di pagine
121
Contatto del produttore
non disponibile
Persona responsabile
non disponibile