Total Quality Marketing: The Key to Regaining Market Shares - Rilegato

Reddy, Allan C.

 
9780899308937: Total Quality Marketing: The Key to Regaining Market Shares

Sinossi

Total quality marketing is a dynamic idea that goes beyond the currently popular total quality management approach in solving business problems. It is a market-driven idea that stresses customer satisfaction as crucial to the success of a business in a highly competitive, modern business world. The concept is an enhanced version of the marketing mix--the familiar "4-P paradigm" in marketing. Thus, by incorporating quality into their product, price, promotion, and distribution strategy, firms can regain market shares and can prevent further erosion of market shares to aggressive foreign competitors from Japan, Germany, and the Newly Industrialized Countries (NICs).

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Informazioni sugli autori

ALLAN C. REDDY is Professor of Marketing at Valdosta State University, where he has been teaching marketing courses since 1980. Before that, he taught at Tennessee Technological University. He has written more than 50 articles published in various business journals and is a consultant to Johnson Wax Associates on international licensing. He also has consulting experience in health care. Dr. Reddy has published in Journal of Health Care Marketing and coauthored Marketing's Role in Economic Development with David Campbell (Quorum, 1994).



ALLAN C. REDDY is Professor of Marketing at Valdosta State University, where he has been teaching marketing courses since 1980. Before that, he taught at Tennessee Technological University. He has written more than 50 articles published in various business journals and is a consultant to Johnson Wax Associates on international licensing. He also has consulting experience in health care. Dr. Reddy has published in Journal of Health Care Marketing and coauthored Marketing's Role in Economic Development with David Campbell (Quorum, 1994).

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