Statistical Methods in Customer Relationship Management - Rilegato

Kumar, V.; Petersen, J. Andrew

 
9781119993209: Statistical Methods in Customer Relationship Management
Rilegato
ISBN 10: 1119993202 ISBN 13: 9781119993209
Casa editrice: John Wiley & Sons Inc, 2012

Sinossi

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer’s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition and retention, customer churn, and customer win back.

Statistical Methods in Customer Relationship Management:

  • Provides an overview of a CRM system, introducing key concepts and metrics needed to understand and implement these models.
  • Focuses on five CRM models: customer acquisition, customer retention, customer churn, and customer win back with supporting case studies.
  • Explores each model in detail, from investigating the need for CRM models to looking at the future of the models.
  • Presents models and concepts that span across the introductory, advanced, and specialist levels.

Academics and practitioners involved in the area of CRM as well as instructors of applied statistics and quantitative marketing courses will benefit from this book.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull'autore

Dr. V. Kumar, Center for Excellence in Brand and Customer Management (CEBCM), and Director of the PhD Program in Marketing, J. Mack Robinson College of Business, Georgia State University, Atlanta, USA.

Dr. J. Andrew Petersen, Marketing and Assistant Director for the Center of Integrated Marketing and Sales (CIMS), Kenan-Flagler Business School, University of North Carolina at Chapel Hill, USA.

Dalla quarta di copertina

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer&;s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition and retention, customer churn, and customer win back.

Statistical Methods in Customer Relationship Management:

  • Provides an overview of a CRM system, introducing key concepts and metrics needed to understand and implement these models.
  • Focuses on five CRM models: customer acquisition, customer retention, customer churn, and customer win back with supporting case studies.
  • Explores each model in detail, from investigating the need for CRM models to looking at the future of the models.
  • Presents models and concepts that span across the introductory, advanced, and specialist levels.

Academics and practitioners involved in the area of CRM as well as instructors of applied statistics and quantitative marketing courses will benefit from this book.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
John Wiley & Sons Inc
Data di pubblicazione
2012
Lingua
Inglese
ISBN 10 
1119993202
ISBN 13 
9781119993209
Rilegatura
Copertina rigida
Numero edizione
1
Numero di pagine
272
Contatto del produttore
non disponibile
Persona responsabile
Buchpark GmbH
gpsr@buchpark.de

Krügerweg 1
Trebbin
Brandenburg
14959
Germania