Customers at Work: New Perspectives on Interactive Service Work - Rilegato

Rilegato

ISBN 10: 1137293241 ISBN 13: 9781137293244

Casa editrice: Palgrave Macmillan, 2013

Riassunto

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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Informazioni sugli autori

Tabea Beyreuther, Chemnitz University of Technology, GermanyBernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, GermanyThomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, GermanyHeidemarie Hanekop, University of Göttingen, GermanyAnna Hoffmann, Chemnitz University of Technology, GermanySabine Hornung, Chemnitz University of Technology, GermanyHeike Jacobsen, Brandenburg University of Technology, GermanyNick Kratzer, ISF München, GermanyWolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, GermanyStephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, GermanyVolker Wittke University of Göttingen, Germany

Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of Technology, Germany Heike Jacobsen, Brandenburg University of Technology, Germany Nick Kratzer, ISF München, Germany Wolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, Germany Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, Germany Volker Wittke University of Göttingen, Germany

Dettagli dell'edizione

• Editore: Palgrave Macmillan
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 1137293241
• ISBN 13: 9781137293244
• Rilegatura: Copertina rigida
• Numero di pagine: 257
• Redattore: Dunkel Wolfgang, Kleemann Frank
• Contatto del produttore: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Germania