Process Mapping and Management - Brossura

Conger, Sue

Brossura

ISBN 10: 1606491296 ISBN 13: 9781606491294

Casa editrice: Business Expert Press, 2011

Riassunto

This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.

As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world.

This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process.

The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.

Su questo libro

Product Description

Rare Book

Dettagli dell'edizione

• Editore: Business Expert Press
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 1606491296
• ISBN 13: 9781606491294
• Rilegatura: Copertina flessibile
• Numero di pagine: 486
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile