Articoli correlati a Service Mining: Framework and Application: Framework...
Sinossi
The shifting focus of service from the 1980s to 2000shas proved that IT not only lowers the cost of servicebut creates avenues to enhance and increase revenuethrough service. The new type of service, e-service,is mobile, flexible, interactive, and interchangeable.While service science provides an avenue for futureservice researches, the specific research areas fromthe IT perspective still need to be elaborated.This book introduces a novel concept servicemining to address several research areas fromtechnology, model, management, and applicationperspectives. Service mining is defined as a systematicalprocess including service discovery, serviceexperience, service recovery, and service retentionto discover unique patterns and exceptionalvalues within the existing services. The goal of service mining is similar to data mining,text mining, or web mining, and aims to detectsomething new from the service pool. The majordifference is the feature of service is quite distinctfrom the mining target, like data or text.This book devises concepts of service mining andidentifies the possible applications. The author providesa roadmap of service mining to researchers,managers, and marketers in service sectors.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
L'autore
Wei-Lun Chang is an Associate Professor in the Department of Business Administration in Tamkang University. His interests include service science, CRM, and IT applications in management. He also publishes papers in several international journals, including CACM, Journal of Information Science, Knowledge-Based Systems, and Journal of Computer Information Systems.
Product Description
Book by Wei Lun n34 n34 Allenn34 Chang
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Risultati della ricerca per Service Mining: Framework and Application: Framework...
Immagini fornite dal venditore
Service Mining : Framework and Application
Editore:
Business Expert Press, 2013
ISBN 10: 1606495747
ISBN 13: 9781606495742
Antico o usato
Brossura
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition. Codice articolo 19503512
Compra usato
EUR 16,63
Spedizione EUR 2,31
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Service Mining (Service Systems and Innovations in Business and Society)
Editore:
Business Expert Press, 2013
ISBN 10: 1606495747
ISBN 13: 9781606495742
Antico o usato
paperback
Da: suffolkbooks, Center moriches, NY, U.S.A.
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Very Good. Fast Shipping - Safe and Secure 7 days a week! Codice articolo 3TWDDA003SGZ
Compra usato
EUR 16,20
Spedizione EUR 3,49
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 5 disponibili
Immagini fornite dal venditore
Service Mining : Framework and Application
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Codice articolo 19503512-n
Compra nuovo
EUR 18,31
Spedizione EUR 2,31
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Service Mining (Service Systems and Innovations in Business and Society)
Da: California Books, Miami, FL, U.S.A.
Valutazione del venditore 4 su 5 stelle
Condizione: New. Codice articolo I-9781606495742
Compra nuovo
EUR 20,69
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Service Mining: Framework and Application (eng)
Da: Brook Bookstore On Demand, Napoli, NA, Italia
Valutazione del venditore 5 su 5 stelle
Condizione: new. Codice articolo R9NTYVEIWF
Compra nuovo
EUR 22,98
Spedizione EUR 4,00
Spedito da Italia a U.S.A.
Spedito da Italia a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Service Mining: Framework and Application
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
Valutazione del venditore 5 su 5 stelle
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo FW-9781606495742
Compra nuovo
EUR 23,58
Spedizione EUR 3,83
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 15 disponibili
Immagini fornite dal venditore
Service Mining: Framework and Application
Da: Rarewaves.com USA, London, LONDO, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: New. Information technology and the discipline of service science have changed the way we think about, develop and deliver service and services. This book will introduce a novel concept, service mining, to address several research areas from the viewpoints of technology, model-building, management, and application. Service mining is defined as 'a systematical process including service discovery, service experience, service recovery and service retention to discover unique patterns and exceptional values within the existing service pool'. The goal of service mining is similar to data mining, text mining or web mining. All aim to 'detect something new' from the base being mined. Service mining targets the service pool. What distinguishes service mining from data or text mining is the concept service itself. Data is generally considered factual; text, though more nuanced in that words carry connotations, has a primary denotative quality which conveys meaning that text miners and the consumers of the mined text agree upon. Service, however, is trickier. It is a process of establishing a value proposition; and the value it represents is the joint creation of the provider and the customer, each of which offers a different perception in constructing the value proposition. Moreover, in the concept of service mining, the mining target is not only the traditional categories of services but also IT-based services. Under the big umbrella of service science, service mining is considered to be a branch of it. The goals of this book are to develop the concept of service mining and identify the possible applications of it. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors. Codice articolo LU-9781606495742
Compra nuovo
EUR 28,57
Spedizione gratuita
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Service Mining
Print on DemandDa: Majestic Books, Hounslow, Regno Unito
Valutazione del venditore 4 su 5 stelle
Condizione: New. Print on Demand pp. 120. Codice articolo 94607852
Compra nuovo
EUR 24,76
Spedizione EUR 7,58
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 4 disponibili
Foto dell'editore
Service Mining
Print on DemandDa: Books Puddle, Woodside, NY, U.S.A.
Valutazione del venditore 4 su 5 stelle
Condizione: New. Print on Demand pp. 120. Codice articolo 2697789491
Compra nuovo
EUR 30,10
Spedizione EUR 3,49
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 4 disponibili
Foto dell'editore
Service Mining: Framework and Application (AGENCY/DISTRIBUTED)
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
Valutazione del venditore 5 su 5 stelle
Condizione: New. Information technology and the discipline of service science have changed the way we think about, develop and deliver service and services. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model-building, management, and application. Num Pages: 115 pages, black & white illustrations. BIC Classification: UNF. Category: (P) Professional & Vocational. Dimension: 231 x 154 x 8. Weight in Grams: 176. . 2014. Paperback. . . . . Codice articolo V9781606495742
Compra nuovo
EUR 24,95
Spedizione EUR 9,50
Spedito da Irlanda a U.S.A.
Spedito da Irlanda a U.S.A.
Quantità: Più di 20 disponibili