Service in the AI Era: Science, Logic, and Architecture Perspectives - Brossura

Spohrer, Jim; Maglio, Paul P.; Vargo, Stephen L.; Warg, Markus

Brossura

ISBN 10: 1637423039 ISBN 13: 9781637423035

Casa editrice: Business Expert Press, 2022

Riassunto

Are you prepared for the coming AI era?

AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).

Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.

The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

Dettagli dell?edizione

• Editore: Business Expert Press
• Data di pubblicazione: 2022
• Lingua: Inglese
• ISBN 10: 1637423039
• ISBN 13: 9781637423035
• Rilegatura: Copertina flessibile
• Numero di pagine: 154
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile