Service Design: A practical guide to creating customer centric services - Brossura

Paul, Debra; Hunsley, Jonathan

 
9781780177274: Service Design: A practical guide to creating customer centric services
Brossura
ISBN 10: 1780177275 ISBN 13: 9781780177274
Casa editrice: BCS, The Chartered Institute for IT, 2026

Sinossi

Delivering great service is no longer optional, it’s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.

Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
BCS, The Chartered Institute for IT
Data di pubblicazione
2026
Lingua
Inglese
ISBN 10 
1780177275
ISBN 13 
9781780177274
Rilegatura
Copertina flessibile
Numero di pagine
216
Contatto del produttore
non disponibile
Persona responsabile
GPSR Kontakt
gpsr@libri.de

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