The Service Desk Handbook: A Guide to Service Desk Implementation, Management and Support - Brossura
Sinossi
<p><span>The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.</span></p>
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sull?autore
Sanjay Nair has more than 23 years' experience in IT operations in the end-user domain. He has been working as a service desk manager for the past eight years, coaching and mentoring a multicultural team of agents in the banking and aviation sectors. Sanjay's primary responsibilities also include design and documentation of ITIL-compliant processes and procedures, having completed his ITIL intermediate level certifications during this time.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Service Desk Handbook : A Guide to Service Desk Implementation, Management and Support
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The Service Desk Handbook: A guide to service desk implementation, management and support (Paperback or Softback)
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Itgp 9/15/2020, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Paperback or Softback. Condizione: New. The Service Desk Handbook: A guide to service desk implementation, management and support. Book. Codice articolo BBS-9781787782358
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The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support
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Service Desk Handbook : A Guide to Service Desk Implementation, Management and Support
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It Governance Publishing, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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The Service Desk Handbook - A guide to service desk implementation, management and support
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IT Governance Publishing, GB, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Paperback. Condizione: New. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include:. Planning for a service desk; . Telephony and tooling; . The service desk team; . Documentation; . Performance measures; and . Technology considerations - artificial intelligence and platforms and tools. Codice articolo LU-9781787782358
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The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support
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The Service Desk Handbook - A guide to service desk implementation, management and support
Editore:
IT Governance Publishing, GB, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Da: Rarewaves USA, OSWEGO, IL, U.S.A.
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Paperback. Condizione: New. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include:. Planning for a service desk; . Telephony and tooling; . The service desk team; . Documentation; . Performance measures; and . Technology considerations - artificial intelligence and platforms and tools. Codice articolo LU-9781787782358
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The Service Desk Handbook A guide to service desk implementation, management and support (Paperback)
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IT Governance Publishing, Ely, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Paperback. Condizione: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781787782358
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The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support
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