Sinossi
Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.
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The Complete Guide to Preparing and Implementing Service Level Agreements
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The Complete Guide to Preparing and Implementing Service Level Agreements
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ISBN 13: 9781856044103
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Taylor & Francis Group, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 12162582-6
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The Complete Guide to Preparing and Implementing Service Level Agreements
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Library Association Publishing, 2001
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ISBN 13: 9781856044103
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Paperback. Condizione: Very Good. The Complete Guide to Preparing and Implementing Service Level Agreements This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9781856044103
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The Complete Guide to Preparing and Implementing Service Level Agreements
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ISBN 10: 1856044106
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The Complete Guide to Preparing and Implementing Service Level Agreements
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ISBN 13: 9781856044103
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