Sinossi
Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.
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The Complete Guide to Preparing and Implementing Service Level Agreements
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Paperback. Condizione: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Codice articolo GOR002685304
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The Complete Guide to Preparing and Implementing Service Level Agreements
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Taylor & Francis Group, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo GRP16597694
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Taylor & Francis Group, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 12162582-6
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The Complete Guide to Preparing and Implementing Service Level Agreements
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Facet Publishing, London, 2004
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: J J Basset Books, bassettbooks, bookfarm.co.uk, Peter Tavy, Regno Unito
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Glossy Pictorial Card. Condizione: Near Fine (NEAR NEW). No Jacket. 2nd Edition. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! This copy is Near Fine (NEAR NEW) FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 8vo - over 7¾" - 9¾". EX PUBLIC SECTOR LIBRARY BLACK. Codice articolo 33333336194
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