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Sinossi
Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
- EditoreFacet Pub
- Data di pubblicazione2001
- ISBN 10 1856044106
- ISBN 13 9781856044103
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero edizione2
- Numero di pagine208
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The Complete Guide to Preparing and Implementing Service Level Agreements
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR003134428
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Taylor & Francis Group, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: Better World Books, Mishawaka, IN, U.S.A.
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The Complete Guide to Preparing and Implementing Service Level Agreements
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Library Association Publishing, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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paperback. Condizione: Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Codice articolo mon0007083637
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Taylor & Francis Group, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 12162582-6
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Library Association Publishing, 2001
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. With owner's name inside cover. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,400grams, ISBN:9781856044103. Codice articolo 9385813
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The Complete Guide to Preparing and Implementing Service Level Agreements
Editore:
Facet Publishing, London, 2004
ISBN 10: 1856044106
ISBN 13: 9781856044103
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Glossy Pictorial Card. Condizione: Near Fine (NEAR NEW). No Jacket. 2nd Edition. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! This copy is Near Fine (NEAR NEW) FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 8vo - over 7¾" - 9¾". EX PUBLIC SECTOR LIBRARY BLACK. Codice articolo 33333336194
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