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Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
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Informazioni sull'autore
D.H. Stamatis
Dalla quarta di copertina
Total Quality Service: Principles, Practices, and Implementation rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands - most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Total Quality Service
Da: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Good. No Jacket. Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction. Due to age and/or environmental conditions, the pages of this book have darkened. Solid binding. Moderate shelf wear. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Codice articolo 123692810
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Total Quality Service : Principles, Practices, and Implementation
Editore:
Taylor & Francis Group, 1995
ISBN 10: 1884015832
ISBN 13: 9781884015830
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Rilegato
Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 3817316-6
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EUR 14,55
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Foto dell'editore
Total Quality Service : Principles, Practices, and Implementation
Editore:
Taylor & Francis Group, 1995
ISBN 10: 1884015832
ISBN 13: 9781884015830
Antico o usato
Rilegato
Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 3817315-6
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EUR 14,55
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Total Quality Service (St Lucie)
Editore:
CRC Press (edition 1), 1995
ISBN 10: 1884015832
ISBN 13: 9781884015830
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Rilegato
Da: BooksRun, Philadelphia, PA, U.S.A.
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Hardcover. Condizione: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Codice articolo 1884015832-11-1
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Total Quality Service: Principles, Practices, and Implementation (St Lucie)
Editore:
Routledge (edition 1), 1995
ISBN 10: 1884015832
ISBN 13: 9781884015830
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Rilegato
Da: BooksRun, Philadelphia, PA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Codice articolo 1884015832-7-1-13
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Total Quality Service (St Lucie)
Da: -OnTimeBooks-, Phoenix, AZ, U.S.A.
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Condizione: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Codice articolo OTV.1884015832.G
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Total Quality Service (St Lucie)
Da: HPB-Red, Dallas, TX, U.S.A.
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hardcover. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_474625873
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Total Quality Service
Print on DemandDa: moluna, Greven, Germania
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Gebunden. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. D.H. StamatisTotal Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from bu. Codice articolo 597137425
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Total Quality Service: Principles, Practices, and Implementation: Principles, Practices and Implementations (St Lucie)
Da: Chiron Media, Wallingford, Regno Unito
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Hardcover. Condizione: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice articolo 6666-TNFPD-9781884015830
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Total Quality Service : Principles, Practices, and Implementation
Da: GreatBookPricesUK, Woodford Green, Regno Unito
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Condizione: New. Codice articolo 609357-n
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EUR 186,70
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