Total Quality Management: An Executive Guide to Continuous Improvement - Rilegato

Rampersad, Hubert K.

 
9783540679677: Total Quality Management: An Executive Guide to Continuous Improvement

Sinossi

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

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Contenuti

Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.

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Altre edizioni note dello stesso titolo

9783642087561: Total Quality Management: An Executive Guide to Continuous Improvement

Edizione in evidenza

ISBN 10:  3642087566 ISBN 13:  9783642087561
Casa editrice: Springer, 2010
Brossura