Understanding Ethical Consumer Behavior: The Influence of Individual Characteristics, Situational Circumstances and Emotional Experiences in Consumers¿ Ethical Decision-Making Processes - Brossura

Steenhaut, Sarah

Brossura

ISBN 10: 3639094352 ISBN 13: 9783639094350

Casa editrice: VDM Verlag Dr. Müller, 2008

Riassunto

Did you ever take something in a supermarket without paying for it? Did you ever keep quiet when receiving too much change at the checkout? Did you ever purchase an item, used it, and returned it to the store afterwards for a refund? Did you ever copy a CD (music/video) from a friend? These and many more are all widespread everyday deceptions by which we ¿consumers¿ benefit at the expense of the seller¿ The general purpose of the present dissertation was to contribute to a more thorough understanding of the why of consumer ethics, allowing marketers to predict unethical consumer behavior, and ultimately prevent consumers from taking advantage of the seller. More specifically, the impact of 1/ individual characteristics (personal values), 2/ situational circumstances (relationship marketing), and 3/ emotional experiences (guilt) within the ethical decision-making processes of consumers are investigated.

Su questo libro

L'autore

In 2006 Dr. Sarah Steenhaut obtained her doctoral degree in Applied Economics with specialization in marketing & consumer research at Ghent University (Belgium). Today Sarah is consultant at Callebaut&Co specialized in brand strategy & positioning. She works on national and international projects, both B2C and B2B, in various industries.

Dettagli dell'edizione

• Editore: VDM Verlag Dr. Müller
• Data di pubblicazione: 2008
• Lingua: Inglese
• ISBN 10: 3639094352
• ISBN 13: 9783639094350
• Rilegatura: Copertina flessibile
• Numero di pagine: 452
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile