The Concept of Customer/Client Perception in Public Service: The extent to which parents of children with functional disabilities in Sandnes municipality are satisfied - Brossura

Muweesi, Hannington

Brossura

ISBN 10: 6204734733 ISBN 13: 9786204734736

Casa editrice: LAP LAMBERT Academic Publishing, 2022

Riassunto

The issue of service provision in public service is the major theme of this book. The book is geared at finding out whether clients who receive services in public sector feel that they are treated as customers and get proper respect from service providers. At the same time the book examines whether workers in public services see their service users as clients/customers, but not mere end users of services. There is a general perception in some public sector where by service users are not given much attention. Sometimes much attention is given to clients/customers in private sector because service providers there are interested in more profits hence treating clients very well so that they can come back again. This is the major issue which this book is about. The research was conducted among the parents of children with functional disabilities in Sandnes municipality in Norway. The major purpose of the study was to see how these end service users perceive the services they get. Do they feel that they are treated like customers who must experience satisfaction and come back again for more services?

Dettagli dell'edizione

• Editore: LAP LAMBERT Academic Publishing
• Data di pubblicazione: 2022
• Lingua: Inglese
• ISBN 10: 6204734733
• ISBN 13: 9786204734736
• Rilegatura: Copertina flessibile
• Numero di pagine: 100
• Contatto del produttore: non disponibile
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