Articoli correlati a The Value Engine: The IVDCS Blueprint for Linking Customer...
The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value - Brossura
Sinossi
Stop measuring Sentiment. Start measuring Solvency.
For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.
We are bringing art to a math fight.
The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."
You will learn how to:
- Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.
- Deploy the AXIOM CX™ Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.
- Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value
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The Value Engine
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The Value Engine (Paperback)
Print on DemandDa: Grand Eagle Retail, Bensenville, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9798242044166
Compra nuovo
EUR 28,77
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The Value Engine
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo L2-9798242044166
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The Value Engine (Paperback)
Print on DemandDa: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9798242044166
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