9798242044166 - the value engine: the ivdcs blueprint for linking customer experience to enterprise value di samir, mr. ahmad (5 risultati)
- Brossura
Da: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 28,74
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
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Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,71
EUR 5,87 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
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- Print on Demand
Da: California Books, Miami, FL, U.S.A.California Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 25,00
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New. Print on Demand.
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- Print on Demand
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 28,77
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost…of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Brossura
- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 29,50
EUR 43,28 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost…of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
