The Big Book of Customer Service Training Games (Big Book Series)

Carlaw, Peggy; Deming, Vasudha K.

ISBN 10: 0070779740 / ISBN 13: 9780070779747

Editore: McGraw Hill, 1998

A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteedâ but the story's all there! Codice articolo PKV.0070779740.G

Riassunto:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Informazioni sull'autore: McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Dati bibliografici

Titolo: The Big Book of Customer Service Training ...
Casa editrice: McGraw Hill
Data di pubblicazione: 1998
Legatura: Brossura
Condizione: good