Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers: 12604 (Lecture Notes in Computer Science, 12604)

Symeon Papadopoulos,Effie L.-C. Law,Ewa Luger,Morten Goodwin,Petter Bae Brandtzaeg,Asbjorn Folstad,Theo Araujo

ISBN 10: 3030682870 / ISBN 13: 9783030682873

Editore: Springer 2021-02-03, 2021

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Codice articolo 6666-IUK-9783030682873

Dati bibliografici

• Titolo: Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers: 12604 (Lecture Notes in Computer Science, 12604)
• Editore: Springer 2021-02-03
• Data di pubblicazione: 2021
• Lingua: Inglese
• ISBN 10: 3030682870
• ISBN 13: 9783030682873
• Rilegatura: Paperback
• Condizione: New

Descrizione articolo

Riassunto

This book constitutes the proceedings of the 4^th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.