Delivering Quality Service: Balancing Customer Perceptions and Expectations

Valarie A Zeithami

51 valutazioni di Goodreads

Lingua: inglese

Editore: The Free Press, 1990

0029357012 / 9780029357019

Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

Venditore con 5 stelle

Venditore AbeBooks dal 20 dicembre 2007

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EUR 4,56

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Descrizione dell’articolo da parte del venditore

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery.

Codice articolo 00077858083

Titolo
Delivering Quality Service: Balancing Customer Perceptions and Expectations
Autore
Valarie A Zeithami
Editore
The Free Press
Anno di pubblicazione
1990
Condizione
Very Good
Rilegatura
Rilegato
Lingua
inglese
ISBN 10
0029357012
ISBN 13
9780029357019

World of Books (was SecondSale)

Montgomery, IL, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 20 dicembre 2007

Tariffe di spedizione nazionale per U.S.A.

ArticoloDa 4 a 12 giorni lavorativiDa 3 a 6 giorni lavorativi
Primo articoloEUR 0,00EUR 9,74
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Descrizione dello Store

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

Informazioni sull’azienda del venditore

SBYB, Inc.

900 Knell Rd
Montgomery, IL U.S.A. 60538