A Guide to Computer User Support for Help Desk & Support Specialists

Beisse

ISBN 10: 0495806498 / ISBN 13: 9780495806493

Editore: Course Tech, 2009

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Former Instructor's Review Copy. Book appears nearly new with only minor shelf wear to cover and sticker on back. Includes two sealed CDs. 674 pages. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Computers & Internet; ISBN: 0495806498. ISBN/EAN: 9780495806493. Pictures of this item not already displayed here available upon request. Inventory No: 1561029257. Codice articolo 1561029257

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Titolo: A Guide to Computer User Support for Help ...

Casa editrice: Course Tech

Data di pubblicazione: 2009

Legatura: Softcover

Condizione: Fine

Edizione: Fourth Edition.

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Riassunto:

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.