Improving Organizational Performance: A Practical Guidebook for the Human Services Field: 74 (SAGE Human Services Guides)

V. Sluyter, Gary Gary V. Sluyter,

ISBN 10: 0761907513 / ISBN 13: 9780761907510

Editore: SAGE Publications, Inc, 1997

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Improving Organizational Performance: A Practical Guidebook for the Human Services Field: 74 (SAGE Human Services Guides) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9780761907510

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Titolo: Improving Organizational Performance: A ...

Casa editrice: SAGE Publications, Inc

Data di pubblicazione: 1997

Legatura: paperback

Condizione: Very Good

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Riassunto:

This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.

Contenuti:

Why Perfomance Improvement?
Who Are Our Customers?
Identifying Customer Requirements
Charting a Course for the Organization
The Vital Role of Leadership
Leading Change in the Organizational Culture
Measuring Organizational Performance
Constructing the Infrastructure for Organizational Improvement
Intergrating the Tools and Techniques of Performance Improvement
Case Study
References and Resources