This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers.

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Book by Hanna Mark Newman W Rocky

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General used book store. 30 years in business. Large stock covering most fields. Specialities include Science fiction, Mysteries, Children's Books, Military, Transportation, Religion. Open seven days a week, 10 to 6.

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Tacoma Book Center
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